AGENCY AND SYSTEMS POLICY AND PROCEDURE (P&P) DEVELOPMENT

Development of policy and procedure(P&P) statements to mitigate liability related to intra-staff conflict and client/customer issues is important. In addition, P&P statements designed to enhance agency-client interactions assist in developing brand loyalty, enhance services, increase sales/client participation, and mitigate liability risk. Specific P&P statements related to conflict resolution, standard communication methods and proper methods to integrate scaled supervisor involvement is critical to enhance agency/corporate functioning. We will help guid you to creating personalized P&P statements to address common areas that could cause conflict/litigation risk, including (but not limited to): Methods to address sexuality in the workplace (sexual advances, sexual preference non-discrimination, and other associated topics); identifying and addressing risk for workplace violence; identifying and enhancing creative and innovative atmosphere; mitigating toxic intra-agency relationships such as “cliques”, subjective targeting of individuals on a number of topics, and related relationship issues; identification of and formal establishment of social/religious/political affiliations, and how to use these to enhance functionality within the shared values and, at the same time, mitigate risk of these same values as liabilities in the larger culture.

Everyone wants to work in a favorable environment, and clear, concise communication as identified and encoded in P&P statements is critical to achieve this goal. Optimally the organization will create functional ways to address these issues during formation; in many circumstances a company or agency must develop these P&P statements as a condition of lawsuit settlements. Don’t wait until your agency is forced into compliance; create a functional work environment now! Package details and pricing are unique in each situation, so please contact Matthew Brittain, MA, LCSW, DCSW for a free initial consultation to develop an implementation plan.